Refund policy
Last updated: May, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@definedesk.com with your order number and reason for return. If your return is accepted, we will send you return instructions and the return address by email.
Items sent back to us without first requesting a return will not be accepted.
UK / EU 14-DAY COOLING-OFF PERIOD
If your order is being delivered to the United Kingdom or the European Union, you have the right to cancel your purchase within 14 days of delivery, for any reason and without providing a justification, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This statutory right is separate from and in addition to our 30-day return policy. To exercise your right of cancellation, you must notify us before the 14-day period expires by sending a clear statement to support@definedesk.com.
Return conditions still apply (item unused, with tags, in original packaging). Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and clear photographs so that we can evaluate the issue and make it right. Where an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or full refund in accordance with the Consumer Rights Act 2015.
EXCEPTIONS — NON-RETURNABLE ITEMS
Certain items cannot be returned:
- Gift cards
- Customised or personalised items (special orders)
- Items marked as final sale at the time of purchase
- Items that have been used, show signs of wear, or are missing original packaging or accessories
If you have questions about whether your specific item is eligible for return, please contact us before sending anything back.
EXCHANGES
We do not offer direct exchanges. The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order separately.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for items lost in return transit.
RETURN ADDRESS
Once your return request is approved, please send items to: DEFINEDESK, 75d Leeds Rd, Harrogate HG2 8BE, United Kingdom. Do not send items before receiving approval and the return confirmation email.
We do not charge a restocking fee.
REFUNDS
Once we receive and inspect your returned item, we will notify you by email whether the refund has been approved. If approved, your refund will be processed to your original payment method (credit/debit card or other method used at checkout) within 10 business days of us receiving the return.
Please be aware that your bank or card provider may take additional time to post the refund to your account. Refunds cover the returned item price only. Original shipping costs, if any, are non-refundable unless the return is due to our error.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@definedesk.com.
CONTACT US
For any return or refund questions, please contact our support team:
Store Details
Store Name: DEFINEDESK
Address: 75d Leeds Rd, Harrogate HG2 8BE, United Kingdom
Contact & Support
Email: support@definedesk.com
Phone: +44 7449 711022
Support Hours: 9:00–20:00 GMT (Mon–Fri)
Response Time: We respond as soon as possible during support hours. Weekend messages are answered Monday.